Management & Leadership
USAA, Cincinnati State, & More
Company, Team, & Customer Experiences
Situation
Manage and coach balanced, motivated, and highly skilled teams to deliver successful business and customer outcomes.
Problem
- Create and maintain a healthy team environment
- Plan team work velocity and capacity to deliver outcomes
- Align work with company strategic goals
Task
- Coach and lead team in agile and SAFe work flows
- Establish and maintain job documentation
- Facilitate stakeholder and user research
Action
- Establish and maintain an agile cadence of team activities
- Instantiate, track, and report team team activities using Asana, Jira, and Rally software
- Coordinate and facilitate UX research
- Create and facilitate team support and morale building activities
My Role
Leadership | Management
Build, coach, and lead marketing and design teams
Result
- Motivated, efficient, and effective teams
- Management visibility into team activities to plan resources and team requirements
- Dependable and predictable product delivery to stakeholders
Process & Artifacts