Optum

Healthcare

UX, UI, IA, Primary Research

Telehealth Video and Chat

Create a fresh version of the telehealth experience to replace a legacy app.

Admission Review Redesign

A desire to bring intellectual property and expertise in-house with subsequent marketplace potential.

Medical Provider Search

Case managers routinely assign care providers to patient intake cases.

User Research Admission Review

A baseline usability score enables future evaluations of features and hypotheses.

Inpatient Discharge Date

Nurses had a gap in identifying and obtaining the discharge date for case closure.

Optum UnitedHealth Group devices